Review ITIL

ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT). The processes and approaches incorporated within the guidelines suggest the development of a Continuous Service Improvement Programme (CSIP) as the basis for implementing other ITIL disciplines as projects within a controlled, programme of work.

Buy some books from amazon, get your employees build firewall/IDS/Antispam/proxy/ encryption/vpn/routing/. Recovery options need to be considered for IT systems and networks, and critical services such as telecommunications and power. Review ITIL The overall approach to be taken is decided and the next stage of the project is planned.

ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. It will try to resolve it, if there is a direct solution or will create an incident.

IT Service Management is frequently cited as a primary enabler of IT Governance (or Information Management) objectives.