The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest "bang for the buck" elements of ITIL. The set of best practices, which were developed in the UK in the 1980s, have become the standard for IT service management globally, despite the fact that the framework represents a dramatic shift from traditional IT thinking. In a recent survey, seventy-seven percent of survey respondents either agreed or strongly agreed that "ITIL does not have all the answers".
The enhanced Telecom Operations Map eTOM published by the TeleManagement Forum offers an alternative framework aimed at telecommunications service providers. The most current revision of PRINCE2 was released in 2005 by the Office of Government Commerce, and it is currently undergoing a refresh for 2008-9. ITIL And Customer Service APM Group have defined the concept of a PRINCE2 Maturity Model.
A UC is a contract with an external supplier that supports the IT organization in its delivery of services. The proactive process identifies and resolves problems before incidents occur.
Once completed, the UCs should be listed in the configuration management database and linked to the recovery plan and the associated SLAs.