ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT). ITIL v3 initially includes five core texts. ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery.
The various roles and responsibilities involved in a project are fully described and are adaptable to suit the complexity of the project and skills of the organisation. The books are not affordable for non-commercial users. Why ITIL Change management works with ITSCM to make sure that any changes made are reflected in the recovery plan and related documents so that documentation is kept up-to-date.
The Service Manager Level certification is the highest achievable IT Service Management certificate. Whenever possible, many companies use the service desk as the communication center in the invocation of the disaster recovery plan.
It lists the defined operational escalation procedures.
