The IT Service Delivery group supports the planning and delivery of IT services and consists of Service Level, Availability, Capacity, IT Service Continuity and Financial Management processes. The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments).
Nolan work, Managing the Data Resource Function which may be the earliest known systematic English-language treatment of the topic of large scale IT management (as opposed to technological implementation). IT service continuity management (ITSCM) is to proactively assure IT services can be recovered and provisioned based upon the established business continuity management timeframes. ITIL Pme Pmi In the UK there is a non-mandatory accreditation scheme for training providers.
The operational management stage helps ensure that maintenance occurs. SAM includes maintaining software license compliance; tracking the inventory and usage of software assets; and maintaining standard policies and procedures surrounding the definition, deployment, configuration, use and retirement of software assets.
The process involves assessing the impact of change upon service quality and SLAs.