IT infrastructure changes can impact the manner in which business is conducted or the continuity of business operations. Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management. Although the ITIL covers a number of areas, its main focus is on IT Service Management.
ICT Design and Planning provides a framework and approach for the Strategic and Technical Design and Planning of ICT infrastructures. Transformation of business practice through radical change helps to control IT and to integrate it with the business. ITSMf ITIL V3 The Service Level Manager relies on all the other areas of the Service Delivery process to provide the necessary support which ensures the agreed services are provided in a cost effective, secure and efficient manner.
ITIL courses provide participants with details on IT Service Management and prepare students to take the exam Foundation Certificate in IT Service Management. Service Level Management is the primary interface with the customer (as opposed to the user, who is serviced by the Service Desk).
IT Service Management in the broader sense overlaps with the discipline of IT portfolio management, especially in the area of IT planning and financial control.
