The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. The ITIL Toolkit is very widely employed.
The books are not affordable for non-commercial users. ITIL's best practices fall into seven groups: service support, service delivery, infrastructure management, planning to implement service management, application management, business perspective and security management. Configuration Management ITIL Accreditation is governed by the passing of two exams - the Foundation and the Practitioner.The ITSC manager will ensure that the ITSCM process is implemented and maintained in accordance with the organization's requirements and business continuity management process. Reliability: how reliable is the service?
The "Service Management" section of ITIL version 2 was made up of eleven different disciplines, split into two sections, Service Support and Service Delivery.
