ITIL V3

On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007. ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK). Although ITIL was originally defined in the UK, ITIL is becoming the defacto global standard for ITSM and has strong support in the US, Europe, Asia and Australia.

The Practitioner Exam is three-hour, and it has just been changed to an objective-testing multiple-choice exam with only the official Reference Manual allowed. PRINCE2 is a structured approach to project management. ITIL V3 Major software releases and hardware upgrades, normally containing large amounts of new functionality, some of which may make intervening fixes to problems redundant.

One of the activities to be conducted is developing implementation plans, including the emergency response plan, the damage assessment plan, and the salvage plan. The relationship of ITSM to the field of Enterprise Architecture is unclear.

The process of writing computer software for sale, or designing a microprocessor would not be the focus of the discipline, but the computer systems used by marketing and business development staff in software and hardware companies would be.