The IT Service Support group provides for the direct support of IT services and consists of the Service Desk function and the Incident, Problem, Configuration, Change and Release Management. processes. IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM). Although the ITIL covers a number of areas, its main focus is on IT Service Management.
From the business continuity life cycle, one output is the recovery plan. ITSCM should not work in isolation from an organization's business requirements, nor should it work in isolation from the other ITSM processes. Capacity Management ITIL V3 Each ITSM process relates to ITSCM.
An operating system image can also contains specific applications. The plan involves identifying services critical to the business that require additional preventive measures.
Serviceability: The ability for an external supplier to maintain the availability of component or function under a third party contract.
