There is a lot of confusion about ITIL, stemming from all kinds of misunderstandings about its nature. IT infrastructure changes can impact the manner in which business is conducted or the continuity of business operations. Configuration management, when used strictly for software development, is called Software Configuration Management (SCM).
Divided into manageable stages, the method enables an efficient control of resources. A Survey called "The ITIL Experience - Has It Been Worth It", author Bruton Consultancy 2004, was published by Helpdesk Institute Europe, The Helpdesk and IT Support Show and Hornbill Software. ITIL V3 Foundation Certification Workbook Initially developed only for the need of IT projects, the latest version, PRINCE2, is designed for all types of management projects.
Part of ITIL is maintaining a CMDB (Configuration Management Database). The Helpdesk Institute (HDI) have produced a support centre focussed approach to Service Management loosely based on ITIL.
The new ITIL v3 rewrite has not designated a subset as "Service Management.
