ITIL Small-Scale Implementation provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments. Accusations that many ITIL advocates think ITIL is "a holistic, all-encompassing framework for IT governance" are sometimes heard. Many ITIL-certified consultants and trainers have set up business for themsleves to assist companies to implement these best practices.
The Service Desk function is known under various names. It is essential that organisations are consistent in ensuring that appropriate IT Service Continuity plans have been made to support the business and its continuity requirements. ITIL Release Management Project management is a complex discipline and it would be wrong to assume that blind application of PRINCE2 will result in a successful project.
Others of us have been through the smaller ones - Boiler Exploding in a building, a building falling into the Normanskil, and lightening hitting the building. A change is "an event that results in a new status of one or more configuration items (CI's)" approved by management, cost effective, enhances business process changes (fixes) - with a minimum risk to IT infrastructure.
That is what most of its users make of it, probably because they have such a great need for such a model.
