Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management. The processes and approaches incorporated within the guidelines suggest the development of a Continuous Service Improvement Programme (CSIP) as the basis for implementing other ITIL disciplines as projects within a controlled, programme of work. ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK).
Organizations or a management system may not be certified as "ITIL-compliant". APM Group have defined the concept of a PRINCE2 Maturity Model. ITIL Foundation The resulting benefits, especially when a disaster is prevented or quickly controlled, can sometimes outweigh the associated difficulties and costs.
The service level management process is in close relation with the operational processes to control their activities. Serviceability: The ability for an external supplier to maintain the availability of component or function under a third party contract.
IT Service Management is frequently cited as a primary enabler of IT Governance (or Information Management) objectives.
