The goal of 'Problem Management' is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services. The fundamental purpose of Configuration Management is to establish and maintain the integrity and control of software and hardware products (e.g. servers, source code, patches, documents, CPU s etc) throughout a project s life cycle.
PRINCE2 lays down the method by which certain project issues should be escalated to the project board. IT Service Management is about delivering information technology as a set of services to the business customer. ITIL Framework Change management - The impact of any change to the recovery plan has to be analyzed.
The Netherlands IT Examinations Institute (EXIN) is a non-profit organization based in the Netherlands. The available ITSM literature has a distinct operational flavor, but also shades into software quality and architectural concerns (especially related to infrastructure, capacity, and operability), while usually steering clear of project management and actual software development.
It incorporates IT Service Management within its Control Objectives for Support and Delivery.
