The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable Steps claims to be based on ITIL but to focus specifically on the biggest "bang for the buck" elements of ITIL. Many of the concepts did not originate within the original UK Government's Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments).
On the basis of close monitoring the project can be carried out in a controlled and organized way. Implemented properly, ITIL can result in significant cost savings, improved services, clearly defined IT roles and ways to measure progress. IT Service Management Newsletter PRINCE2 covers the management, control and organisation of a project.
A change is "an event that results in a new status of one or more configuration items (CI's)" approved by management, cost effective, enhances business process changes (fixes) - with a minimum risk to IT infrastructure. A Release consists of the new or changed software and/or hardware required to implement approved changes.
It may be a good idea to have a yearly mock test budgeted.
