In the early 1990s the UK set up a scheme where onsultants were hired, processes evaluated, and the result was the creation of the Information Technology Infrastructure Library (ITIL), which was later made available to the public. There is a lot of confusion about ITIL, stemming from all kinds of misunderstandings about its nature. What is now called ITIL version 1, developed under the auspices of the CCTA, was titled "Government Information Technology Infrastructure Management Methodology" (GITMM) and over several years eventually expanded to 31 volumes in a project initially directed by Peter Skinner and John Stewart at the CCTA.
The goal of Change Management is to ensure that standardized methods and procedures are used for efficient handling of all changes, in order to minimize the impact of change-related incidents and to improve day-to-day operations. PRINCE2 covers the management, control and organisation of a project. ITSM Transformation of business practice through radical change helps to control IT and to integrate it with the business.
The Error Control Process is an iterative process to diagnose known errors until they are eliminated by the successful implementation of a change under the control of the Change Management process. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.The plan involves identifying services critical to the business that require additional preventive measures.
