Configuration management, when used strictly for software development, is called Software Configuration Management (SCM). IT infrastructure changes can impact the manner in which business is conducted or the continuity of business operations. The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its own agencies.
ICT Operations may often work closely alongside Incident Management and the Service Desk, which are not-necessarily technical in order to provide an 'Operations Bridge'. ITIL's best practices fall into seven groups: service support, service delivery, infrastructure management, planning to implement service management, application management, business perspective and security management. ITIL Bootcamp Once this work is done, the project board is asked to authorize the next stage, that of initiating the project.
Operational management - As the ITSCM process needs to be maintained. The service level management process is in close relation with the operational processes to control their activities.
There is an international, chapter-based professional association, the IT Service Management Forum (ITSMF), which has a semi-official relationship with ITIL and the ITSM audit standard ISO/IEC 20000.
