Gartner Quadrant IT Service Management

It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. In December 2005, the OGC issued notice of an ITIL refresh, commonly known as ITIL v3, which became available in May 2007. ITIL s terminology separates CM. Configuration Management from Change Management and Deployment etc. This typically differs from the more holistic definition that exists within the software community.

When protecting information it is the value of the information that has to be protected. Using Prince2 method means that documents, logs and lists have to be written, its usage in small projects if the scalability of Prince2 is not understood and applied, implies a relatively large volume of work . Gartner Quadrant IT Service Management A major upgrade or release usually supersedes all preceding minor upgrades, releases and emergency fixes.

Several benchmarks and assessment criteria have emerged that seek to measure the capability of an organisation and the maturity of its approach to service management. IT Service Management is frequently cited as a primary enabler of IT Governance (or Information Management) objectives.

The primary functions of the Service Desk are widely known.