The Service Support ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions. ITIL is built around a process-model based view of controlling and managing operations. It includes the necessary combination of Business (and overall IS) strategy, with technical design and architecture.
Implementation - During the implementation stage, previous stages outputs are reviewed so that recovery plans can be developed which contain all the details an organization needs to survive a disaster and restore normal services. The negative aspect is that many of the essential elements of PRINCE2 can be omitted sometimes resulting in a PINO project - Prince in Name Only. Free ITIL V2 Foundation Practice Exam In the scenario where a disaster has occurred, not only is the patient registration application needed but additionally any supporting IT infrastructure and services such as active directory, networks, telecommunications, technical support, and the service desk.
An option is needed for critical services that cannot be down for any length of time. Serviceability: The ability for an external supplier to maintain the availability of component or function under a third party contract.
Core Practice (CoPr or "copper") calls for limiting Best Practice to areas where there is a business case for it, and in other areas just do the minimum necessary.
