ITSCM should not work in isolation from an organization's business requirements, nor should it work in isolation from the other ITSM processes. Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which will function as intended when introduced into the existing infrastructure. ITIL Release Management The high-level activities are Realize Availability Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations.
The primary functions of the Service Desk are widely known. The objective of the Foundation Level is to introduce knowledge and understanding of IT Service Management concepts and terminology, and insight into the applicability of IT Service Management.
The concept of "Service" in an IT sense has a distinct operational connotation, but it would be incorrect then to assume that IT Service Management is only about IT operations.
