IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM). ITIL v3 initially includes five core texts. An organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000.
The PRINCE2 process covers what should be done for a stage that has gone outside its tolerance levels. In the PRINCE2 method, each process is specified with its key inputs and outputs and with specific goals and activities to be carried out, which gives an automatic control of any deviations from the plan. Free IT Service Management Software Capacity Management supports the optimum and cost effective provision of IT services by helping organizations match their IT resources to the business demands.
Many non-technology companies, such as those in the financial, retail, and travel industries, have significant information technology systems which are not exposed to customers. ITSM does not typically include project management or program management concerns.Given the huge number of laptops, pda's, phones and other such items--including ones with state secrets--that are left in taxis each day, it would be best to always completely power down if you aren't actually using the machine.
