The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management. Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed. The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments).
It would be wrong to assume that every aspect of PRINCE2 will be applicable to every project. Problem management is different from incident management. ITIL Service Management Terms Level Requirement In the PRINCE2 process, the project team is appointed and a project brief (describing, in outline, what the project is attempting to achieve and the business justification for doing so) is prepared.
IT thinking about the delivery of IT to the business) as opposed to the more academic and outward facing connotation of MIS (IT thinking about the 'information' needs of the business). Single Point of Contact (SPOC) and not necessarily the First Point of Contact (FPOC) is useful.
The problem management process is intended to reduce the number and severity of incidents and problems on the business, and report it in documentation to be available for the first-line and second line of the help desk.
