Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management. Many ITIL-certified consultants and trainers have set up business for themsleves to assist companies to implement these best practices. The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure.
PRINCE2 is a structured approach to project management. ITSM is about delivering information technology as a set of services to the business customer. IT Management Service Training Availability Management is the ability of an IT component to perform at an agreed level over a period of time.
Several benchmarks and assessment criteria have emerged that seek to measure the capability of an organisation and the maturity of its approach to service management. The IT Service Management Forum (itSMF) is an international users group. Its role is to promote the adoption of IT service management worldwide.These publications update much of the current v2 and extend the scope of ITIL in the domain of service management.
