Software asset management (SAM) is the practice of integrating people, processes and technology to allow software licenses and usage to be systematically tracked, evaluated and managed. The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers. On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007.
The OGC doesn t claim that ITIL s best practices describe pure processes. PRINCE2 is a process-driven project management method which contrasts with reactive/adaptive methods such as Scrum. Information Technology Infrastructure Library Capacity Management supports the optimum and cost effective provision of IT services by helping organizations match their IT resources to the business demands.Several benchmarks and assessment criteria have emerged that seek to measure the capability of an organisation and the maturity of its approach to service management. The standard is not identical in taxonomy to ITIL and includes a number of additional requirements not detailed within ITIL and some differences.
That is what most of its users make of it, probably because they have such a great need for such a model.
