The customisable ITIL framework defines how Service Management is applied within an organisation ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL. The ITIL concept is centered around IT services as opposed to IT systems.
PRINCE2 provides a Method for managing projects within a clearly defined framework. ICT Operations may often work closely alongside Incident Management and the Service Desk, which are not-necessarily technical in order to provide an 'Operations Bridge'. ITIL Torrents A major upgrade or release usually supersedes all preceding minor upgrades, releases and emergency fixes.
ITIL Service Delivery Processes include Service Level Management, Financial Management for IT Services, Availability Management, Capacity Management, IT Service Continuity Management, and Security Management. The Helpdesk Institute (HDI) have produced a support centre focussed approach to Service Management loosely based on ITIL.The primary functions of the Service Desk are widely known.
