The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC). ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT). Many ITIL-certified consultants and trainers have set up business for themsleves to assist companies to implement these best practices.
Change management - The impact of any change to the recovery plan has to be analyzed. The discipline consists of a number of processes, explained in subsections below: How Did ITIL Start When protecting information it is the value of the information that has to be protected.
Primarily, the alternatives provide a focus on compliance and measurement and therefore are more aligned with corporate governance than with IT service management per se. A `problem' is an unknown underlying cause of one or more incidents, and a `known error' is a problem that is successfully diagnosed and for which either a work-around or a permanent resolution has been identified.
It is very important to implement IT service management.
