Accusations that proponents of ITIL indoctrinate the methodology with 'religious zeal' at the expense of pragmatism continue to be heard. The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments). The processes and approaches incorporated within the guidelines suggest the development of a Continuous Service Improvement Programme (CSIP) as the basis for implementing other ITIL disciplines as projects within a controlled, programme of work.
The discipline consists of a number of processes, explained in subsections below: PRINCE2 is a process-driven project management method which contrasts with reactive/adaptive methods such as Scrum. ITIL Training Ability of an IT component to perform at an agreed level at described conditions.
The primary goal of information security is to guarantee safety of the information. Incidents initiate a chain of processes: Incident Management, Problem Management, Change Management, Release Management and Configuration Management (see following sections for details).
The Practitioner Level provides the skills necessary for the process owner, managers and staff members.