Although the ITIL covers a number of areas, its main focus is on IT Service Management. ITIL v3 initially includes five core texts. There is a lot of confusion about ITIL, stemming from all kinds of misunderstandings about its nature.
ITSM is characterized by customer focus, or fusion of business and IT goals, and optimizing the cost/performance of IT services, thus ensuring IT dollars are spent on business needs.
PRINCE2 was released in 1996 as a generic project management method. Exin ITIL Icon Configuration Management is a process that tracks all of the individual Configuration Items (CI) in a system.
Part of ITIL is maintaining a CMDB (Configuration Management Database). Effectively communicate and manage expectations of the customer during the planning and rollout of new releases.
Operational management - As the ITSCM process needs to be maintained.
