Best Practices IT Asset Management

Guidelines for smaller IT units, not included in the original eight publications: has recently been supplemented. The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers. The customisable ITIL framework defines how Service Management is applied within an organisation

The Service Level Manager relies on all the other areas of the Service Delivery process to provide the necessary support which ensures the agreed services are provided in a cost effective, secure and efficient manner. Identifying the interdependencies will bring to light other procedures which may need to be enacted in conjunction with the recovery plan. Best Practices IT Asset Management Change management works with ITSCM to make sure that any changes made are reflected in the recovery plan and related documents so that documentation is kept up-to-date.

It incorporates IT Service Management within its Control Objectives for Support and Delivery. Ensuring that the agreed IT services are delivered when and where they are supposed to be is of vital importance.

Other examples are being unable to find facilities or resources, having someone unfamiliar with the business implement the process, not understanding ITSCM's role in disaster recovery, or thinking IT has already handled continuity planning.