ITIL is, as the OGC states, a set of best practices. Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management. Although ITIL was originally defined in the UK, ITIL is becoming the defacto global standard for ITSM and has strong support in the US, Europe, Asia and Australia.
Configuration Management is a process that tracks all of the individual Configuration Items (CI) in a system. The Service Delivery discipline is primarily concerned with the proactive and forward-looking services that the business requires of its ICT provider in order to provide adequate support to the business users. ITIL Certification Practice Test Organizations or a management system may not be certified as "ITIL-compliant".
Whenever possible, many companies use the service desk as the communication center in the invocation of the disaster recovery plan. The Service Manager Level certification is intended for managers, project leaders and consultants charged with the responsibility of providing advice and guidance in the planning and implementation of the IT Service Management processes.
In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems.
