The IT Service Delivery group supports the planning and delivery of IT services and consists of Service Level, Availability, Capacity, IT Service Continuity and Financial Management processes. In order to make ITIL more accessible (and affordable) to those wishing to explore it, one of the aims of ITIL v2 was to consolidate the publications into logical 'sets' that grouped related process guidelines into the different aspects of IT management, applications and services. The goal of 'Problem Management' is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors.
PRINCE2 suggests that projects should be broken down into stages and these sub-processes dictate how each individual stage should be controlled. The high level activities are Risk Analysis, Contingency Plan Management, Contingency Plan Testing, and Risk Management. ITIL Problem Management Process Diagram On the basis of close monitoring the project can be carried out in a controlled and organized way.
It may be a good idea to have a yearly mock test budgeted. To help maintain the process, a commitment to training, reviewing the process, and testing the process needs to occur.COBIT (or the lighter COBIT Quickstart) is comprehensive and widely embraced.
