The ITIL framework doesn't outline specific steps that businesses must follow, but it shares with IT professionals best practices that they can customize to their organizations. The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments). Configuration management, when used strictly for software development, is called Software Configuration Management (SCM).
ITSM is characterized by customer focus, or fusion of business and IT goals, and optimizing the cost/performance of IT services, thus ensuring IT dollars are spent on business needs.
The PRINCE2 process covers what should be done for a stage that has gone outside its tolerance levels. IT IT Service Management Consultant By following this best practice, organizations can have a level of confidence in their recovery plans.
ITSM focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users. It includes a checklist of key tasks.
ITSM is generally concerned with the "back office" or operational concerns of information technology management (sometimes known as operations architecture), and not with technology development.
