While the Service Management sets (Service Support and Service Delivery) are by far the most widely used, circulated and understood of ITIL publications, ITIL provides a more comprehensive set of practices as a whole. The customisable ITIL framework defines how Service Management is applied within an organisation ITIL exponents, citing ITIL's stated intention to be non-prescriptive, are expecting that organizations will have to engage ITIL processes with their existing overall process model.
In the UK there is a non-mandatory accreditation scheme for training providers. The most current revision of PRINCE2 was released in 2005 by the Office of Government Commerce, and it is currently undergoing a refresh for 2008-9. ITIL Self Assessment The various roles and responsibilities involved in a project are fully described and are adaptable to suit the complexity of the project and skills of the organisation.There is an international, chapter-based professional association, the IT Service Management Forum (ITSMF), which has a semi-official relationship with ITIL and the ITSM audit standard ISO/IEC 20000. ITIL Service Delivery Processes include Service Level Management, Financial Management for IT Services, Availability Management, Capacity Management, IT Service Continuity Management, and Security Management.
ITSM has a distinct practitioner point of view, and is more introspective (i.
