Accusations that proponents of ITIL indoctrinate the methodology with 'religious zeal' at the expense of pragmatism continue to be heard. The ITIL Toolkit is very widely employed. In order to make ITIL more accessible (and affordable) to those wishing to explore it, one of the aims of ITIL v2 was to consolidate the publications into logical 'sets' that grouped related process guidelines into the different aspects of IT management, applications and services.
Prince2 describes procedures to coordinate people and activities in a project, how to design and supervise the project, and what to do if the project has to be adjusted if it doesn�t develop as planned. In the scenario where a disaster has occurred, not only is the patient registration application needed but additionally any supporting IT infrastructure and services such as active directory, networks, telecommunications, technical support, and the service desk. Australia IT Management Service Training Van Schaik compiled the 1985 book A Management System for the Information Business (since updated with a 2006 re-issue by Red Swan Publishing).
An operating system image can also contains specific applications. The process involves assessing the impact of change upon service quality and SLAs.
The Service Manager Level certification is intended for managers, project leaders and consultants charged with the responsibility of providing advice and guidance in the planning and implementation of the IT Service Management processes.