IT Service Management

ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK). The goal of 'Problem Management' is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management.

ICT Operations may often work closely alongside Incident Management and the Service Desk, which are not-necessarily technical in order to provide an 'Operations Bridge'. Success will be determined by have effective recovery plans which recovery the critical IT services within the agreed to timeframe. IT Service Management Minor software releases and hardware upgrades, normally containing small enhancements and fixes, some of which may have already been issued as emergency fixes.

The Information Systems Examination Board (ISEB) is part of the British Computer Society. The main aims of Change Management are important to be aware of.

The ITSC manager will ensure that the ITSCM process is implemented and maintained in accordance with the organization's requirements and business continuity management process.