IT Service Management Forum

In order to make ITIL more accessible (and affordable) to those wishing to explore it, one of the aims of ITIL v2 was to consolidate the publications into logical 'sets' that grouped related process guidelines into the different aspects of IT management, applications and services. ITIL, otherwise known as IT Infrastructure Library,is a concept that has revolutionized IT departments around the world. ITIL is, as the OGC states, a set of best practices.

The ITIL library has been recently refined by including IT Service Management issues raised by the introduction of new technology, and the impact of increasing IT and business complexity. PRINCE2 suggests that projects should be broken down into stages and these sub-processes dictate how each individual stage should be controlled. IT Service Management Forum The guide to IT service management is vital for operational performance in many companies.

The primary functions of the Service Desk are widely known. The Business Perspective is the name given to the collection of best practices that is suggested to address some of the issues often encountered in understanding and improving IT service provision, as a part of the entire business requirement for high IS quality management.

The degree to which software engineering is an ITSM concern is unclear.