ITIL Presentation

IT departments primarily have been self-contained entities that were focused strictly on running operating systems, mainframes, and min-computers, fixing desktop computers and maintaining other IT equipment, or developing in-house software. Configuration management, when used strictly for software development, is called Software Configuration Management (SCM). ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT).

PRINCE2 was released in 1996 as a generic project management method. IT Service Management provides a descriptive framework of processes that enable the IT organization to develop the right people skills in a culture of service excellence, manage IT processes in a efficient andeffective manner, and deliver quality IT Services.

ITIL Presentation The combination of the Service Support and Service Delivery volumes are generally equivalent to the scope of the ISO/IEC 20000 standard (previously BS 15000).

The publications were retitled primarily as a result of the desire (by Roy Dibble of CCTA) that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government. It is one of the most expensive options to implement.

Reliability: how reliable is the service?