ITIL v3, published in May 2007, comprises 5 key volumes. The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management. An ITIL Toolkit usually includes materials which are intended to assist in both understanding and implementation, and are designed for both existing ITIL users and beginners.
Problem control identifies the root cause of incidents and reports it to the service desk. APM Group have defined the concept of a PRINCE2 Maturity Model. ITIL Courses A company and its main supplier might discuss an arrangement where they can share facilities in times of disaster.
The Enterprise Computing Institute publishes a set of coordinated books covering general issues of large scale IT management. The quality of the library's volumes is seen to be uneven.
Local Service Desk: to meet local business needs - is practical only until multiple locations requiring support services are involved.
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