IT Operation Management

A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register. Accusations that many ITIL advocates think ITIL is "a holistic, all-encompassing framework for IT governance" are sometimes heard. The IT Infrastructure Library came into being in the early 1990s as the result of an effort by the UK government to document the best IT practices within its own agencies.

Service desk - ITSCM uses historical data, usually statistics, provided by the service desk. PRINCE2 lays down the method by which certain project issues should be escalated to the project board. IT Operation Management A Survey called "The ITIL Experience - Has It Been Worth It", author Bruton Consultancy 2004, was published by Helpdesk Institute Europe, The Helpdesk and IT Support Show and Hornbill Software.

Inferred aspects are privacy, anonymity and verifiability. IT Service Management is frequently cited as a primary enabler of IT Governance (or Information Management) objectives.

The publications were retitled primarily as a result of the desire (by Roy Dibble of CCTA) that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government.