ITIL Small-Scale Implementation provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments. ITIL, otherwise known as IT Infrastructure Library,is a concept that has revolutionized IT departments around the world. On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007.
A means for capturing and assessing project issues is suggested together with the way in which corrective action should be taken. The project should be formally de-commissioned (and resources freed up for allocation to other activities), follow on actions should be identified and the project itself be formally evaluated. Capacity Management Process ITIL PRINCE2 has become increasingly popular and is now the de facto standard for project management in the UK.
ITIL courses provide participants with details on IT Service Management and prepare students to take the exam Foundation Certificate in IT Service Management. COBIT (or the lighter COBIT Quickstart) is comprehensive and widely embraced.
Other examples are being unable to find facilities or resources, having someone unfamiliar with the business implement the process, not understanding ITSCM's role in disaster recovery, or thinking IT has already handled continuity planning.
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