Livre Blanc ITIL

ITIL has been criticized on several fronts. The ITIL discipline - Planning To Implement Service Management attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management.

The Service Desk function is known under various names. PRINCE2 is derived from the earlier PRINCE technique, which was initially developed in 1989 by the Central Computer and Telecommunications Agency (CCTA) as a UK Government standard for information systems (IT) project management; however, it soon became regularly applied outside the purely IT environment. Livre Blanc ITIL Success will be determined by have effective recovery plans which recovery the critical IT services within the agreed to timeframe.

Primarily, the alternatives provide a focus on compliance and measurement and therefore are more aligned with corporate governance than with IT service management per se. It is important to have a focal point for reporting incidents and making service requests.

The OGC also doesn t claim that ITIL is a framework, designed as one coherent model.