ITIL Standards

An organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000. ITIL Application Management set encompasses a set of best practices proposed to improve the overall quality of IT software development and support through the life-cycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives. IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster.

This meant that adoption of CCTA guidance such as ITIL was delayed, as various other departments fought to take over new responsibilities. One popular method of resilience is redundancy. ITIL Standards PRINCE (PRojects IN Controlled Environments) was first developed by CCTA, now part of OGC, in 1989 as a UK Government standard for IT project management.

IT thinking about the delivery of IT to the business) as opposed to the more academic and outward facing connotation of MIS (IT thinking about the 'information' needs of the business). Basically once you rate your critical applications, assuring the critical fabulous four are up first within the agreed upon timeframe.

ITSM is generally concerned with the "back office" or operational concerns of information technology management (sometimes known as operations architecture), and not with technology development.