The ITIL Toolkit is very widely employed. ITIL has been criticized on several fronts. Primarily as a support to other processes, both in Infrastructure Management and Service Management, Technical Support provides a number of specialist functions: Research and Evaluation, Market Intelligence (particularly for Design and Planning and Capacity Management), Proof of Concept and Pilot engineering, specialist technical expertise (particularly to Operations and Problem Management), creation of documentation (perhaps for the Operational Documentation Library or Known Error Database).
Bruton notes that the claim to non-prescriptiveness must be at best one of scale rather than absolute intention, for the very description of a certain set of processes is in itself a form of prescription. PRINCE2 is a structured approach to project management. ITIL Free Training PRINCE2 covers the management, control and organisation of a project.
The quality of the library's volumes is seen to be uneven. The CCTA IT Security and Privacy group provided the CCTA IT Security Library input to GITMM, but when CCTA was broken up the security service appropriated this work and suppressed it as part of their turf war over security responsibilities.
A simplification of ITIL, called FITS was developed for UK schools.
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