ITIL Practitioner V3

The fundamental purpose of Configuration Management is to establish and maintain the integrity and control of software and hardware products (e.g. servers, source code, patches, documents, CPU s etc) throughout a project s life cycle. In the early 1990s the UK set up a scheme where onsultants were hired, processes evaluated, and the result was the creation of the Information Technology Infrastructure Library (ITIL), which was later made available to the public. IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM).

Networkd IT Service Management

The use of PRINCE2 has spread beyond the UK to more than 50 other countries. ITSM is about delivering information technology as a set of services to the business customer. ITIL Practitioner V3 ITIL: Service Continuity Management ProcessOh the disaster, the sudden unexpected disaster.

This chain of processes is tracked using the Configuration Management Database (CMDB), which records each process, and creates output documents for traceability (Quality Management). Gradual recovery - This option is often chosen by organizations that don't need to use the business processes supported by IT services for 72 hours or longer.

The initiation stage outcome will be the charter, project scope, project timeline, and main ITSCM policy all documents will be referred to in subsequent stages.