Modelo ITIL

ITIL v3, published in May 2007, comprises 5 key volumes. ITIL Application Management set encompasses a set of best practices proposed to improve the overall quality of IT software development and support through the life-cycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives. The IT Service Support group provides for the direct support of IT services and consists of the Service Desk function and the Incident, Problem, Configuration, Change and Release Management. processes.

Central Service Desk: for organizations having multiple locations - reduces operational costs and improves usage of available resources. There is always risk associated with any work and this must be analysed. Modelo ITIL The Problem Control Process aims to handle problems in an efficient way.

The initiation stage outcome will be the charter, project scope, project timeline, and main ITSCM policy all documents will be referred to in subsequent stages. The objective of the Foundation Level is to introduce knowledge and understanding of IT Service Management concepts and terminology, and insight into the applicability of IT Service Management.

The operational management stage helps ensure that maintenance occurs.