ITIL V3 Application Development

The Service Support ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions. A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register. A new and enhanced glossary has been developed as a key deliverable of the ITIL v3 (also known as the ITIL Refresh Project).

Recovery options need to be considered for IT systems and networks, and critical services such as telecommunications and power. IT Service Management provides a framework to manage IT processes in an efficient and effective manner. ITIL V3 Application Development PRINCE2 has become increasingly popular and is now the de facto standard for project management in the UK.

IT Service Management is often equated with the Information Technology Infrastructure Library, (ITIL), an official publication of the Office of Government Commerce in the United Kingdom. The plan defines the actions necessary to prevent, detect, and mitigate the effects of potential disasters.
Ensuring that the agreed IT services are delivered when and where they are supposed to be is of vital importance.