ITIL Change Management Best Practices

ITIL Small-Scale Implementation provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments. The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers. Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute's library covering general issues of large scale IT management, including various Service Management subjects.

PRINCE2 has become increasingly popular and is now the de facto standard for project management in the UK. Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which will function as intended when introduced into the existing infrastructure. ITIL Change Management Best Practices However, few organizations can afford to forgo all business activities supported by IT services and simply wait until services are restored.

The IT Service Capability Maturity Model uses the CMM maturity measurement model. No one author, organization, or vendor owns the term "IT Service Management" and the origins of the phrase are unclear.

Many non-technology companies, such as those in the financial, retail, and travel industries, have significant information technology systems which are not exposed to customers.