Configuration management, when used strictly for software development, is called Software Configuration Management (SCM). A new and enhanced glossary has been developed as a key deliverable of the ITIL v3 (also known as the ITIL Refresh Project). Accusations that proponents of ITIL indoctrinate the methodology with 'religious zeal' at the expense of pragmatism continue to be heard.
Packaged Release: is a combination of many changes. Configuration Management is a process that tracks all of the individual Configuration Items (CI) in a system. IT Top Ten Best Practices It would be wrong to assume that every aspect of PRINCE2 will be applicable to every project.
SAM includes maintaining software license compliance; tracking the inventory and usage of software assets; and maintaining standard policies and procedures surrounding the definition, deployment, configuration, use and retirement of software assets. The principal purpose of problem management is to find and resolve the root cause of a problem and prevention of incidents; the purpose of incident management is to return the service to normal level as soon as possible, with smallest possible business impact.
Part of ITIL is maintaining a CMDB (Configuration Management Database).
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